Frequently Asked Questions
Jamilla & Three take pride in our honest and genuine customer care, so if you need any assistance regarding our products or would like to provide feedback in relation to your experience, please contact us directly via the contact us page.
Can I cancel my Jamilla & Three Order?
If you’ve changed your mind and decided you don’t want to follow through with your order you must contact us immediately. All poster orders are sent off immediately for print, so if your order has not yet been shipped, we will put a stop to it and refund your payment in full. However the should not be deemed cancelled until you receive an email confirming as such. If your order has been shipped, it is up to you to return the order to us in new condition, tags on and in its original packaging - please include a copy of your invoice with the return.
We do not cover postage costs for cancellations or returns.
Once we have received and inspected the goods, we will refund your payment in full.
Can I return an item from Jamilla & Three if I change my mind?
We are so confident that you’ll love Jamilla & Three products, that we offer a peace-of-mind, no-fuss return policy. If you change your mind or are not happy with your purchase, you are welcome to return any of our items within seven days of receiving your order.
Contact us via the Contact Us page for the details.
It is up to you to return the order to us in new condition, tags on and in its original packaging – please include a copy of your original invoice with the return.
We do not cover postage costs for cancellations or returns due to change of mind.
Once we have received and inspected the goods, we will organise an exchange or refund your payment in full.
Please note, there are no exchanges or refunds on sale or clearance items.
What do I do if my order is damaged?
If your item arrives faulty or damaged, please contact us within seven days of receipt to discuss your options. We are unable to accept returns on items after seven days, so please make sure you contact us straight away.
Can I add another item onto my order after it has been placed?
Sorry, but we are unable to add items to your order once it has been processed. You will need to place another order.
How to I know your products are in stock?
We try to make it very clear if you are placing a ‘pre-order’ (in which case, an estimated delivery date will be supplied) or if the item is in stock (which would be a normal order).
In the extremely rare instance that you place and order and there is an issue with that item being out of stock, we will contact you directly to discuss options.
Is you website secure?
We go above and beyond to ensure our website and payment methods are as secure as possible.
Our site Our website is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
We do not hold or store any credit card details following the placement of orders.
Can I contact you by phone?
It’s best for you to use our contact form or listed email addresses for all correspondence. We promise to reply to you quickly! If you would like us to call you please include your number and we will contact you as quickly as possible.
What does the status “Partially fulfilled” mean?
Because of the variety of product we fulfill, we can’t ship all products in the same package. For example, we can’t ship t-shirts together with posters due to different packages. Partially fulfilled means that only part of the order has been shipped out and the other part is still waiting to be fulfilled.
What about Privacy?
At Jamilla and Three, we understand that privacy is paramount. All information provided by you is collected and held in accordance with relevant Australian privacy laws.